Policy version 1: 26/08/24 to current — no other versions are available. When there are, they will be available here.
Identification of the Website and Operator
www.marluce.co.uk (our website) is provided by GoDaddy. (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. To learn more about us, click here.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
Introduction
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know, see "how to contact us", so that we can delete that data.
This privacy policy is divided into the following sections:
What this policy applies to
This privacy policy relates to your use of our website only.
We do not provide links to third party websites.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
To simply ‘browse’, our website, such information is not required. We define browsing as visiting our website and any associated pages. When contacting us about any of our services, you will be required to provide at least some of this personal data. You will know which information we require based on the contact form.
Sometimes you can choose if you want to give us your personal data and let us use it. When you complete contact forms on our website, you give us permission to use such information to contact you about your enquiry. You will not be automatically added to any marketing lists unless you give us permission. Once permission is granted, you can withdraw such permission at any time by unsubscribing. You can do this by using the necessary link in any email you receive from us or by emailing enquiries@marluce.co.uk and stating in the subject field ‘Unsubscribe/ Delete my Data’. Data which we are under a statutory obligation to keep will not be deleted. For the avoidance of doubt, please contact us at enquiries@marluce.co.uk. Declining to share basic contact information with us will prevent us being able to contact you and discuss your enquiry.
How your personal data is collected
We collect personal data from you:
We also collect personal data about you from other sources such as follows:
What do we mean by 'engage'?
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
Below explains what we use your personal data for and why.
What we use your personal data for and our reasons
1. USE: Creating and managing your account with us
REASON: For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price, and to be able to perform our contract with you or to take steps at your request before entering into a contract.
2. USE: Providing services to you.
REASON: To perform our contract with you or to take steps at your request before entering into a contract.
3. USE: Conducting checks to identify you and verify your identify or to help prevent and detect fraud against you or us.
REASON: For our legitimate interest, i.e., to minimise fraud that could be damaging for you and/or us.
4. USE: Enforcing legal rights or defend or undertake legal proceedings.
REASON: To comply with our legal and regulatory obligations and/ or, for our legitimate interests, i.e., to protect our business, interests and rights.
5. USE: Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website.
REASON: Your consent as gathered by the separate ‘Cookies and other tracking technologies’ below. If you have provided such consent, you may withdraw it at any time by changing the settings on the cookies tool.
6. USE: Retaining and evaluating information on your recent visits to our website and how you move around different section of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended.
REASON: Your consent as gathered by the separate ‘Cookies and other tracking technologies’ below. If you have provided such consent, you may withdraw it at any time by changing the settings on the cookies tool.
7. USE: Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices.
REASON: For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
8. USE: Protecting the security of systems and data used to provide the services.
REASON: To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that would be damaging for you and/or us.
9. USE: Statistical analysis to help us understand our customer base.
REASON: For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
10. USE:Updating and enhancing customer records.
REASON: For our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products.
11. USE:Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant.
REASON:Your consent as gathered by the separate ‘Cookies and other tracking technologies’ below. If you have provided such consent, you may withdraw it at any time by changing the settings on the cookies tool.
12. USE:Marketing our services to existing and former customers.
REASON: For our legitimate interests, i.e., to promote our business to existing and former customers. See ‘Marketing’ below for further information.
13. USE:The audit of [insert details of audits or quality checks here or in a separate row as appropriate]. The audit process covers internal activities concerning data which goes beyond our legal obligations as set out above. This ensures our highest standards are adhered to.
REASON: For our legitimate interests, i.e., to maintain or work towards obtaining the necessary accreditations so we can demonstrate we operate at the highest standards.
14. USE:To share your personal data with members of our group and third parties that we feel should be party to such data. Such third parties will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases, information will be anonymised where possible and only shared where necessary.
REASON: Depending on the circumstances as alluded to above, it could be to comply with our legal and regulatory obligations, or, in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
· contacting us at enquiries@marluce.co.uk
· using the ‘unsubscribe’ link in emails or replying with the word ‘STOP’ to a text message you receive from us
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the Marluce Group for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
· third parties we use to help deliver our services to you, e.g. payment service providers, warehouses and delivery companies
· other third parties we use to help us run our business, e.g. marketing agencies or website hosts and website analytics providers
We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above occasionally also share personal data with:
· our and their external auditors, e.g. in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations
· our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
· law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
· other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Your personal data will always be treated with the utmost respect, and we endeavour to avoid such information being disclosed unnecessarily and in the event it does, we take proactive steps to minimise the impact. Moreover, where necessary, we will take appropriate internal disciplinary action and legal action if the need arises against individuals or organisations that misappropriate personal information.
Who we share your personal data with – further information
· If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. For example, in line with the Data Protection Act 2018 and UK GDPR, there are a few reasons why we might retain your information:
· Performance of a contract – we may need to retain personal data to fulfil our contractual obligations with you. For example, processing payments, delivering goods or services, and providing customer support.
· Compliance with legal obligations – we may need to retain data to comply with various legal requirements, such as tax laws, financial regulations, or responding to lawful requests from public authorities.
· Legitimate interest - for instance, fraud prevention, ensuring network and information security and safeguarding the company’s interests.
· Consent - if you provide explicit consent for us to retain your personal data for specific purposes such as receiving marketing communications.
· Public task – data may be retained if it is necessary to perform a task in the public interest or in the exercise of official authority vested in the company.
If over a continuous period of 12 calendar months you do not engage in any business with us, we will anonymise any data we hold about you and simply use your history with us for internal business practices. Such as, but not limited to, training and monitoring, customer profiling, case study analysis, and marketing material.
What do we mean by anonymise your data?
Once anonymised, the remaining data will not be directly or indirectly linked to you, thus, the remaining information will be abstract and cannot be used to identify you.
Transferring your personal data out of the United Kingdom (UK) and European Economic Area (EEA)
Countries outside of the UK and EEA have differing data protection laws, some of which may provide lower levels of protection of privacy.
Currently, we do not engage in business outside of the UK. Therefore, this section, at the time of drafting this policy, does not apply. Future policies may be different.
Cookies and Other Tracking Technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These technologies help us recognise you and your device and stores some information about your preferences or past actions.
For further information on cookies, see our cookie policy which can be found at the bottom of our website.
Your Rights
Access to a copy of your personal data
You have the right to request a copy of your personal data. You do not need a solicitor or lawyer to do so. You can request such information by making a subject access request, known as a SAR or DSAR. You can do so by emailing enquiries@marluce.co.ukand including in the subject field ‘SAR or DSAR’. For further information on what information to include, please visit the Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/getting-copies-of-your-information-subject-access-request/. Note: We are not responsible for the content of such website or any associated pages.
Correction (also known as rectification)
You have the right to require us to correct any mistakes in your personal data. You can do so by emailing enquiries@marluce.co.uk and include in the subject field ‘Data Correction’. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/your-right-to-get-your-data-corrected/. Note: We are not responsible for the content of such website or any associated pages.
Erasure (also known as the right to be forgotten)
You right to require us to delete your personal data in certain situations. To do so, please email enquiries@marluce.co.uk and include in the subject field ‘Right to Erasure’. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/your-right-to-get-your-data-deleted/. Note: We are not responsible for the content of such website or any associated pages.
Restriction of use (also known as right to restriction)
You have the right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. To do so, please email enquiries@marluce.co.ukand include in the subject field ‘Right to Restriction’. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/your-right-to-limit-how-organisations-use-your-data/. Note: We are not responsible for the content of such website or any associated pages.
Data portability
You have the right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations. To do so, please email enquiries@marluce.co.uk and include in the subject field ‘Data Portability’. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/your-right-to-data-portability/. Note: We are not responsible for the content of such website or any associated pages.
To object to use
You have the right to object at anytime to your personal data being used for direct marketing, including profiling, in certain situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims. To do so, please email enquiries@marluce.co.uk and include in the subject field ‘Right to Object’. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/the-right-to-object-to-the-use-of-your-data/. Note: We are not responsible for the content of such website or any associated pages.
Not to be subject to decisions without human intervention
You have the right not to be subject to a decision based solely on automated processing, including profiling that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website. For more information, please visit Information Commissioner's Office (ico.) at https://ico.org.uk/for-the-public/your-rights-relating-to-decisions-being-made-about-you-without-human-involvement/. Note: We are not responsible for the content of such website or any associated pages.
The right to withdraw consents
If you have provided us with a consent to use your personal data, you have a right to withdraw that consent easily at any time. You may withdraw consents by emailing enquiries@marluce.co.ukand include in the subject field ‘Withdraw Consents’. Withdrawing consents will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR by visiting https://ico.org.uk/for-the-public/. Note: We are not responsible for the content of such website or any associated pages.
If you would like to exercise any of those rights, please see below: ‘How to contact us’. When contacting us please:
· provide enough information to identify yourself (e.g. your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
· let us know which right(s) you want to exercise and the information to which your request relates
Keeping your Personal Data Secure
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it. We continually test our systems and are working towards achieving ISO 27001, which means we follow top industry standards for information security.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information about keeping your personal data safe, the organisation Get Safe Online has information about how to protect your data and other information on your computers and other devices against fraud, identify theft, viruses and many other online problems. The website is www.getsafeonline.org. They are supported by HM Government and businesses
How to Complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
· the UK’s Information Commissioner
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this Privacy Policy
We may change this privacy policy from time to time—when we make significant changes, we will take steps to inform you, for example via our marketing lists if you are subscribed. Our website will always have the latest version.
If we believe the changes are too significant, we will issue a completely new policy. A new policy will be binding on anyone using our website and any prior policies will become redundant. You can easily identify a new policy based on the information stated at the start of the policy. For instance, “Policy version no#” followed by the date it was published. If we feel it to be necessary, we will provide a link to any previous polices. If in doubt, please email us at enquiries@marluce.co.ukwith the subject field “Privacy Policy Changes”.
How to Contact Us
You can contact us by email or post using the below information. We recommend email as the most efficient and quickest way to contact us.
enquiries@marluce.co.ukwith the subject field “Data Protection Officer”
Post
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Do you Need Extra Help?
If you would like this policy in another format, for example, audio, large print, braille. Please contact us, see ‘How to contact us’.
End of Policy.
Reviewed: 26/12/24
Next Review Date: 26/06/25
Copyright ©2023-2025 Marluce Group Limited - All Rights Reserved. Company Number: 15045011. Registered Office: 71-75 Shelton Street Covent Garden, London, England, WC2H 9JQ.
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